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COMPLAINT

The complaint is the formal expression of Dissatisfaction against the services. The complainant can be an individual or an organization.

COMPLAINT PROCEDURE:

    • The complainant can use any of the modes of communication.
    • The complaint logged on SWTUV complaint log.
    • The complaint shall be recorded, acknowledged by Customer communication and shall be forwarded to Head System Certification.
    •  In case of an anonymous complaint, or inadequate description, Head System Certification reserves the right of dealing with the complaint as deemed appropriate.
    • Head system Certification shall investigate, keep complainant updated on status, and communicate the decision & actions to the complainant.

If you are not satisfied with the service provided by SWTUV, you can directly fill the above form in or email us to [email protected]

 Appeal Process

The appeal is the expression of dissatisfaction on the result or outcome of the audit, certification decision or any other related matter

    • The appellant can use any of the modes of communication. 
    • All the appeals shall be recorded and acknowledged by customer communication & shall be forwarded to Head System Certification.
    • Head System Certification shall ensure proper tracking of appeals.
    • Head system Certification shall investigate, keep appellant updated and communicate the decision & actions to the appellant . 
    • The Head Systems Certification shall take suitable Corrective Action and Monitor its effectiveness

please email us for more information