ISO 20000-1:2011 Awareness Training

Course Overview

The awareness course for information technology service management system (ITSMS) focuses on providing basic knowledge to all personnel working in or wish to work in an organization which has implemented ITSMS or willing to implement ITSMS.

Duration: 1 Day

Contents of Training:

  • Introduction to ISO 20000-1:2011
  • ITSMS Principles
  • General Review ISO 20000-1 Requirements
    • Exercises, group activities and general discussions are part of this section
  •  Importance & Benefits of ITSMS in an organizations

Who is it For:

All level of personnel for awareness purpose & personnel wishing to attend higher level courses such as Lead Auditor courses.

Objectives of Training:

To gain basic knowledge and awareness of quality management system requirements based on ISO 20000-1

Pre-Requisites:

Language Consideration

Assessment/Exam:

Not Applicable

Certificate:

Training attendance certificate is awarded to all participants.

Languages We Offer:

  • English
  • Hindi/Urdu
  • Tamil/Malayalam
  • Arabic

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