ISO 18295 Certification

ISO 18295-1:2017 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.

Why is it Important?

By applying ISO 18295-1, you can improve customer care as well as raise your success in business. The standard contributes to making the structures of the call centre more efficient, minimizing the risk of complaints and differentiating yourself from competitors.

Why Choose TUV Southwest?

  • Leader in ISO Certification Services
  • Accredited Certification Body
  • Highly Experienced Team of Auditors
  • Simple Certification Process

How We Can Help You?

As an internally accredited certification body for various management systems, We have a team of highly experienced auditors who helps you to achieve ISO 18295 Certification for your organization.

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