Frequently Asked Questions

  • Please find list of commonly used technical terms available at our technical term-certification page.

  • The International Organization for Standardization (ISO) is an international non-governmental, international organization with a membership of 161 national standards bodies, it is a standard-setting body composed of representatives from various national standards organizations.click here to visit there website 

  • The IAF is the world association of Conformity Assessment Accreditation Bodies and other bodies interested in conformity assessment in the fields of management systems, products, services, personnel and other similar programmes of conformity assessment. Its primary function is to develop a single worldwide program of conformity assessment which reduces risk for business and its customers by assuring them that accredited certificates may be relied upon. Accreditation assures users of the competence and impartiality of the body accredited. Click here to visit there site 

  • Organizations that Member with IAF and issue credentials or certify third parties (certification Body) against official standards are themselves formally accredited by accreditation bodies. such as in UK UKAS and in UAE DAC. 

  • An accredited registrar, also called an accredited certification body(CB)  like southwest, is an organization accredited by a recognized accrediting body ( DAC) for its competence to audit and issue certification confirming that an organization meets the requirements of a standard (e.g. ISO 9001 or ISO 14001).please note in Dubai By Law only DAC accreditation is acceptable.  

  • Selecting the right organisation to carry out your certification can be fraught with unknowns. Choosing a certification body that has locale office in you city & been accredited by an accreditation body that is a signatory to the IAF Multilateral Recognition Arrangement (MLA) has proved that it complies with best practice. It is competent to deliver a consistently reliable and impartial service which meets the appropriate, internationally-recognised standard.

  • ISO Certification is a seal of approval from a 3rd party body that a company runs to one of the internationally recognized ISO management systems. The certification can be used to tender for business as a proof of a company’s credibility but also to install confidence in the potential client that you will keep your promises.

  • ISO 9001 is a quality management system that can be integrated into any business. It is focused on ensuring the business delivers a consistent level of quality to its customers by having well defined and regularly reviewed processes and procedures. The system fully integrates within the existing business procedures and becomes part of the culture within the organisation. Eventually a business will not perform a task to conform to the ISO 9001, it will perform the task for the good of the business. 

  •   ISO 14001 is an environmental management system that can be integrated into any business. The main focus of an environmental management system is to reduce costs, reuse resources and if unable to reuse, recycle as much as possible. It forces a company to be aware of and control the aspects of the business which have an environmental impact. It can highlight areas within the business that have high consumption and / or wastage therefore leading to cost savings, and in certain industries ensure the company is maintaining its legal and regulatory requirements.

  • OHSAS 18001 is an international standard giving requirements related to Health and Safety Management Systems. OHSAS 18001 enables an organization to have control over, and knowledge of, all relevant hazards resulting from normal operations and abnormal situations, and improve its performance.

  • ISO 22000 is a Food Safety Management System that can be applied to any organization in the food chain, farm to fork. Becoming certified to ISO 22000 allows a company to show their customers that they have a food safety management system in place.

  • ISO 27001 (formally known as ISMS) is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation’s information risk management process.

  • Our main ethos is to keep the process for you, the customer, as simple as possible. Please view our Certification Process to know more 

  • There are over 16,500 different management standards, therefore finding the ones that are right for your business can sometimes be confusing. The best place to start is ISO 9001 quality management, as this is the core standard that most of the other well-known standards are based on. It’s focused on customer service and ensuring your customer receives the service they want, at a time that’s relevant for a cost that’s fair.

  • ISO Certification costs vary dependent on the size of an organisation and the level to which the company is already run with regards to processes and procedures. If you decide to implement more than one standard at the same time, there are some preferential fees available. We are a fixed fee organisation, which means once we have met you to discuss your requirements and sent you a formal quotation, this fee is then set. We will not charge you any extra then what is specified.

  • It depends on scope and size of the organizations :

    • How well the management system is implemented
    • Management commitment and leadership
    • What your organization currently has in place and how quickly you want to become certified
    • Internal staff – their knowledge, skills, availability and time commitment
  • An ISO Audit is basic terms means checking to ensure you are actually doing what you say you are doing.

    During an ISO audit you:

    • verify that the management system is in compliance with the relevant ISO standard
    • check to ensure that the actions taken to meet the quality objectives of the organisation are suitable
    • verify that any problems within the management system have been addressed
    • look for any improvements that can be made to the system
  • Yes, TUV Southwest and there all employ committed to keeping all your information confidential. 

  • A non-conformance (NCR) is when something within the business doesn’t go according to plan, which may result in a customer complaint or a delay in the normal process. These are to be viewed as ‘opportunities for improvement’ and are recorded so that trends can be identified and action can be taken.

  • In some cases, you need to have Consultants to help and advise.who work with you to help you understand what is required and do what is necessary for your management system to reach the required level. But By LAW Consultant cant offer for the Certification services. there are so many scams beware 

  • An accredited certification certification body who issue the management system certificate. But cant provide the consultancy services to same client for same scope. it is conflict of interest and not legal. beware of scams

  • A Manual(ie Quality Manual) is the top-level document defines Quality Manual as “a document specifying the quality management system of an organization”