Appeal Process

The appeal is the expression of dissatisfaction on the result or outcome of the audit, certification decision or any other related matter

  • The appellant can use any of the modes of communication. 
  • All the appeals shall be recorded and acknowledged by customer communication & shall be forwarded to Head System Certification.
  • Head System Certification shall ensure proper tracking of appeals.
  • Head system Certification shall investigate, keep appellant updated and communicate the decision & actions to the appellant . 
  • The Head Systems Certification shall take suitable Corrective Action and Monitor its effectiveness

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