COMPLAINT

The complaint is the formal expression of Dissatisfaction against the services. The complainant can be an individual or an organization.

COMPLAINT PROCEDURE:

  • The complainant can use any of the modes of communication.
  • The complaint logged on TUV Southwest complaint log.
  • The complaint shall be recorded, acknowledged by Customer communication and shall be forwarded to Head System Certification.
  •  In case of an anonymous complaint, or inadequate description, Head System Certification reserves the right of dealing with the complaint as deemed appropriate.
  • Head system Certification shall investigate, keep complainant updated on status, and communicate the decision & actions to the complainant.

If you are not satisfied with the service provided by TUV Southwest, you can directly fill the above form in or email us to [email protected]

 Appeal Process

The appeal is the expression of dissatisfaction on the result or outcome of the audit, certification decision or any other related matter

  • The appellant can use any of the modes of communication. 
  • All the appeals shall be recorded and acknowledged by customer communication & shall be forwarded to Head System Certification.
  • Head System Certification shall ensure proper tracking of appeals.
  • Head system Certification shall investigate, keep appellant updated and communicate the decision & actions to the appellant . 
  • The Head Systems Certification shall take suitable Corrective Action and Monitor its effectiveness

please email us for more information